The Foundation takes utmost care to process all donations—both online and offline—in accordance with the donor’s instructions. However, in the unlikely event of an incorrect donation or if a donor wishes to request a cancellation, the Foundation will review and respond to the request within 30 working days of receiving a valid refund request.
Refund timelines may vary depending on the payment method used (credit card, debit card, net banking, UPI, etc.).
A donor may request a refund by sending a written request to the Foundation’s official email address or registered office within 1 day of making the donation.
The request must include:
If a donor believes that their debit/credit card or bank account was used without their permission to make a donation, they must notify the Foundation within 3 days of the transaction.
All refund requests will be reviewed by the Board of Trustees. The decision of the Board to approve or reject a refund will be final and binding.
